No email notifications

  • Profile Image
    pixelimaging
    Asked on February 14, 2020 at 05:28 PM

    Our clients are sending files through our website, but we are not getting an email notifications.

    Please Assist.

    Best Regards,

    Hwan Lee

    PIXEL IMAGING

  • Profile Image
    jonathan
    Answered on February 14, 2020 at 06:15 PM

    We apologize for any inconvenience caused. I checked on your form Email and I found that the Recipient Email set up on the form was in bounce list due to the reason:

    1581721985zzz 2020-02-15 07.09.42.png

    I have fixed this now and removed the blocked email. New incoming emails from the form should now get through.

    Please let us know if issue still persist.


    Related guide : How to Remove Your Email Address from Bounce List