Credit card details

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    Asked on February 16, 2020 at 11:30 PM

    Hi I have a section in my form asking for credit card details however when it is sent to us it comes out with XXXXX. How do I recover this information?

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    Answered on February 17, 2020 at 04:01 AM

    Please note that it is against our Terms of Use to collect credit card info with plain text fields. Because of that, we replaced part of the CC numbers with # hash symbols. You can not recover it. 

    You will need to delete the credit card fields from your form. 

    If you want to collect payments, you need to use one of our payment integrations.

    Mastering Payment Form Integrations with Jotform

    Setting Up Your First Order Form

    If you want to charge your users on a later date, you can enable the payment authorization.

    How to Enable Payment Authorization 

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    Answered on February 17, 2020 at 04:50 AM
    Thank you for your email. We will endeavour to respond as soon as possible. Did you know you are able to book appointments online on You are also very welcome to call the main line on 1800 832 588 and leave a message.
    Please note that the main number is not a crisis line. If you require urgent attention please contact The Mental Health Line on 1800 011 511 or dial 000. The LifeLine number is 131114.

    Kind regards,
    Centre For Effective Living