Locked out of account

  • Ken
    Asked on February 19, 2020 at 9:29 AM

    I'm not being let into my account

  • John Support Team Lead
    Replied on February 19, 2020 at 10:50 AM

    Hello Ken - If you're trying to login to this account: feelawesome, I can see that it has been locked out due to multiple login attempts.

    I have reactivated it now. Please ensure to input the correct password for the account.

    In case you forgot its password, you can always reset it using this guide on How-to-reset-JotForm-account-password. Please note however that the reset link will only be sent to the email associated with the account.