Having trouble with SMTP settings.

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    Asked on February 21, 2020 at 07:29 PM

    I set an SMTP address so that emails can come from our servers since you don't support DKIM, SPF, DMARC alignment.  But no matter how I assign it, when I send test messages, they are still coming from noreply@jotform.com and your Amazon AWS servers instead of our mail server.   Also addresses seem to change back to noreply@jotform.com.   So need to figure out how to get these settings to stick and to work.

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    Answered on February 22, 2020 at 12:49 AM

    Thank you for writing to Jotform support.

    Can you please confirm the for in question so that we can check and assist you accordingly. I have checked the 2 forms below and I do not see any the SMTP configured:



    Please make sure you hit the save button after making changes to the email notifications:

    1582350489The Easiest Online Form Builde

    Here is a reference guide: How-to-Setup-SMTP-for-a-Form

    Please let us know if the issue is still persisting at your end.

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    Jeff Boly
    Answered on February 22, 2020 at 01:22 PM

    Yes, I tried saving the securities@hbsslaw.com address in to the forms and it does not seem to take.   If you go in to the Account Settings and look at email addresses, you can see I have the SMTP setup there.   Not sure why it won’t take.   Sometimes it appears to save, but then reverts back.  

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    Answered on February 22, 2020 at 01:31 PM

    Is there a way to test SMTP settings outside of the forms?

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    Answered on February 22, 2020 at 04:38 PM


    Please fill out the form and submit it manually to test your SMTP settings. Please avoid using the "Test Email" button in the email settings. 

    Give it a try and let us know if you need further help. Thank you.