Crashing not saving

  • Justin
    Asked on February 22, 2020 at 1:50 PM

    https://form.jotform.com/93256073946162


    Jotform is on my partners email. Need help

    Page URL: https://form.jotform.com/93256073946162
  • jonathan
    Replied on February 22, 2020 at 4:53 PM

    We apologize for inconvenience caused. I checked on the mentioned form using the URL and so far it was loaded properly on my browser. 

    But I noted an issue with the google map on the form.

    1582408285zzz 2020 02 23 05 Screenshot 10


    You need to add your working google map api key on the widget for it to work properly.

    1582408353zzz 2020 02 23 05 Screenshot 21


    Please let us know if issue persist even after updating the google map api already.



  • justin.sentak
    Replied on February 22, 2020 at 6:50 PM
    It crashes about 3 quarters the way through the app? And the save feature
    doesn’t save the form? This is a serious issue as we cannot use this. We’re
    using google chrome with a clean cache
    ...
  • KrisLei Jotform Support
    Replied on February 22, 2020 at 8:56 PM

    Hi,

    I checked your form and it seems that the API key is still missing on the GPS Location widget, please add your Google Maps API key on the widget as advised by my colleague, it could be the one that's causing of the issue. 

    If the issue still persists kindly provide us a screenshot when the form crashes or the error message you are showing if there's any. If your form is embedded on a website kindly provide us the URL where the form is located as well. 

    Please follow this guide to post your screenshots here in the forum page as we are unable to view attached images and files to emails: How-to-Post-Screenshots-to-Our-Support-Forum

    Thank you. Looking forward to your response.