Not receiving order details on my email

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    Cshark
    Asked on February 24, 2020 at 08:08 AM

    I am not receiving any any feed to my email, so after a customer checks out I am forced to ask him for order details again. 

    What's happening? 

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    jherwin
    Answered on February 24, 2020 at 10:27 AM

    Hello @Cshark - Kindly check the email notification settings in your form. You may try submitting your form to see if the email notification is being delivered properly.

    To Change the email address recipient please see the guide below.

    Guide: How-to-Change-the-Email-Address-Used-for-Notification-Email

  • Profile Image
    jherwin
    Answered on February 24, 2020 at 10:30 AM

    In addition, I checked that form and the notification is configured correctly. I also reviewed our mail logs and found that all submissions were successfully sent to the recipient listed in the notification. The email is also not on our bounce list so you should not be having trouble receiving emails from Jot form.

    Please check this guide for a possible reason why you're not receiving the email notification.

    Guide: Why-Am-I-Not-Receiving-Email-Notifications