How do I get the PDF attachment on the email submission?

  • Micalizzi
    Asked on February 25, 2020 at 11:34 AM

    Hello,

    Normally when i receive an email submission there is a pdf of the submission attached to the email.  The last 2 or 3 email submissions i've received no longer have that pdf attached, is there a way to change that so i continue to get that pdf?  Thank You

  • Kiran Support Team Lead
    Replied on February 25, 2020 at 1:15 PM

    Please check the email settings if the PDF report has been selected to be sent as an attachment. Please see the guide below:

    https://www.jotform.com/help/503-How-To-Include-Submissions-As-PDF-Attachment-In-The-Email-Notifications

    If the PDF attachment option is already selected, please try creating a new email notification and see if that helps. Please get back to us if you need any further assistance. We will be happy to help.