How come I am unable to login with my username and password?

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    IRACDA2020
    Asked on February 26, 2020 at 10:45 AM

    Hello, for some reason I am only able to login using the "Login with Google" button and not using my username and password. Is there a way I can fix this?

    Also, I was playing around with this platform for someone else, is there a way I can transfer the form I made to a different account?

    Thank you!

    Kaitlyn

  • Profile Image
    Welvin
    Answered on February 26, 2020 at 01:05 PM

    Hi Kaitlyn,

    We do not save your Google password to our system. If you want to have a separate password to log in with the username, you need to initiate a password reset.

    https://www.jotform.com/help/489-How-to-reset-JotForm-account-password

    We do not void your Google login option once you have a separate password for the account.

    Yes, we can transfer a form. I see you've requested a transfer, we'll respond there as soon as we can.