Form not allowing customers to pay via Square

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    e.crawford1979
    Asked on February 26, 2020 at 04:50 PM

    I did not have the payment form required to submit, and they submitted fine, but the payment, which is linked to square did not go through. I made it required and now it is refusing to submit.

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    Sonnyfer
    Answered on February 26, 2020 at 09:25 PM

    Hi,

    I apologize for the inconvenience this may have caused.

    Please allow me some time to do some tests on my end. I'll get back to you on this thread once I have results to share.

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    Sonnyfer
    Answered on February 26, 2020 at 10:25 PM

    Thanks for your patience.

    Unfortunately, I wasn't able to replicate the issue on my end. Could you please authorize us to send a submission/payment to your LIVE form? I can see that there's a coupon field in your form. Kindly grant us a code that will get us a total of $0.01 for us to proceed.

    Guide: How-to-Add-Coupon-Code-to-Payment-Forms

    Looking forward to your response.



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    e.crawford1979
    Answered on February 26, 2020 at 10:50 PM
    I can't make a coupon. I will make a product test that is $0.01
    ...
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    Kiran
    Answered on February 27, 2020 at 05:33 AM

    I have tried sending a submission to the form with test credit card number and see that there is an invalid card error message as it should. The form seems to be working fine. Could you try testing the form again and let us know if that works normally? Please let us know if there is any error message displayed while submitting the form. If so, please provide us with the exact error message so that we can check further to assist you.

    Thanks!


  • Profile Image
    e.crawford1979
    Answered on February 27, 2020 at 05:50 AM
    I originally had the program still in test mode. I changed that and payment
    was made. Thank you.
    ...
  • Profile Image
    e.crawford1979
    Answered on February 27, 2020 at 06:50 AM
    I originally had the program still in test mode. I changed that and payment
    was made. Thank you.
    ...
  • Profile Image
    e.crawford1979
    Answered on February 27, 2020 at 07:50 AM
    I originally had the program still in test mode. I changed that and payment
    was made. Thank you.
    ...
  • Profile Image
    Kiran
    Answered on February 27, 2020 at 09:31 AM

    Great! Glad to see that the issue is now resolved for you. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help. 

    Thank you for using JotForm!