I have attempted to log into my account several times now

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    Scott Marotto 
    Asked on February 27, 2020 at 01:48 PM

    I have attempted to log into my account several times now. I can do so on my phone but am unable to online.


    Please help...

    Screenshot
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    BDAVID
    Answered on February 27, 2020 at 04:24 PM

    Thank you for contacting us. The username "csemsisec" is correct. If you forgot your password, please reset it as shown on this guide: https://www.jotform.com/help/489-How-to-reset-JotForm-account-password

    The reset instruction will be sent to "c***sisec*****y@gmail.com". Please check your spam folder if you don't see it in your inbox.

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    Scott Marotto 
    Answered on February 27, 2020 at 04:50 PM
    BDavid,
    Thanks for the response. I have reset it. Multiple times now. I am able to login on my phone so I know the info is correct
    -Scott-
    ...
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    Mike
    Answered on February 27, 2020 at 09:55 PM

    Your account is in good standing. Please try to log in using a different browser or a private tab in a browser to see if that makes any difference. Also, you can try using your account email address as a username.