I have attempted to log into my account several times now

  • Scott Marotto
    Asked on February 27, 2020 at 1:48 PM

    I have attempted to log into my account several times now. I can do so on my phone but am unable to online.


    Please help...

    Jotform Thread 2184482 Screenshot
  • David JotForm Support Manager
    Replied on February 27, 2020 at 4:24 PM

    Thank you for contacting us. The username "csemsisec" is correct. If you forgot your password, please reset it as shown on this guide: https://www.jotform.com/help/489-How-to-reset-JotForm-account-password

    The reset instruction will be sent to "c***sisec*****y@gmail.com". Please check your spam folder if you don't see it in your inbox.

  • Scott Marotto
    Replied on February 27, 2020 at 4:50 PM
    BDavid,
    Thanks for the response. I have reset it. Multiple times now. I am able to login on my phone so I know the info is correct
    -Scott-
    ...
  • Mike
    Replied on February 27, 2020 at 9:55 PM

    Your account is in good standing. Please try to log in using a different browser or a private tab in a browser to see if that makes any difference. Also, you can try using your account email address as a username.