Reports from users of failed form submissions

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    ANSMA
    Asked on March 01, 2020 at 07:54 AM

    Since the update to our account at the month payment we have had reports of forms failing for our users. 

    Can you investigate and find our what this issue is.

    This is probably the 10th time we have had to contact the Jotform support team over the past few months with issues from upgrading or downgrading our account.

    If this is not sorted in the next few days we will be taking our business elsewhere for the processing of forms

  • Profile Image
    JohnRex
    Answered on March 01, 2020 at 11:26 AM

    Hello @ANSMA - I believe that this seems to be a similar concern with what you posted on these threads below: 

    https://www.jotform.com/answers/2187871

    https://www.jotform.com/answers/2180761

    I think the root cause is with the card you used being declined when upgrading, the reason why the account has been downgraded to FREE.

    And because of FREE subscription's limits, receiving and storing submissions have been affected.