Switch to the new version in submissions page doesn't work

  • DITkonference
    Asked on March 3, 2020 at 2:01 AM

    I can't switch to the new version 

    Jotform Thread 2190533 Screenshot
  • jherwin
    Replied on March 3, 2020 at 5:24 AM

    I was able to switch the old submission page to the new submission page, so maybe you have a browser cache issue?

    Please check your form submission page and let us know if it now works as expected.

  • DITkonference
    Replied on March 12, 2020 at 6:03 AM

    HI! I have the issue again and it is quite urgent! I tried clearing my browser cache - and tried with both Edge and Chrome but nothing works! 

  • jherwin
    Replied on March 12, 2020 at 7:27 AM

    I think the reason you can't click the switch button is the form title. However, there is a way to click the button.

    Please check this screencast:
    1584012390X3byVBobMa Screenshot 10
    Hope that helps.

  • DITkonference
    Replied on March 12, 2020 at 8:46 AM

    thank you so much. Also, while I have you: I can't seem to download some of the files - when I open the excel file they're empty. 

    Files that I cannot download:

    360° Tema: Organisationspsykologi for tech people: Session #1 af #4: Den menneskelige faktor

    360° Tema: Organisationspsykologi for tech people: Session #1 af #4: Den menneskelige faktor

      
  • Ivaylo JotForm Support
    Replied on March 12, 2020 at 9:45 AM

    Since a ticket has been opened here regarding another matter, I have moved your last question to the following thread:

    https://www.jotform.com/answers/2206502-I-can-t-seem-to-download-some-of-the-files