submission not uploading to spreadsheet

  • GBM_NASH
    Asked on March 5, 2020 at 1:28 PM

    Good afternoon.  We have all of our submissions upload to an internal spreadsheet for in house use.  I have one particular submission that is not transferring data over.  https://www.jotform.com/submissions/93246164169159 is the submission in question.

    It should have uploaded between Plaza and Pedigo

    Jotform Thread 2195539 Screenshot
  • Jimmy_D
    Replied on March 5, 2020 at 6:47 PM

    Our apologies for the inconvenience. I have pushed the missing submission to the form, If it's still not showing in the spreadsheet, you can try removing the integration then re-integrate it again. You won't lose any submissions after doing that. However, a new spreadsheet will be created containing all the existing submissions of your form.

    Please note that any changes made to the form will break the integration, the same goes with the Spreadsheet. You will need to re-integrate Google Spreadsheet again if changes are made.