Need to reset password

  • Profile Image
    Kara 
    Asked on March 07, 2020 at 05:51 PM

    Hi,

    I need to reset my password as I don't remember the original one. I clicked the forgot password button and it said an email was sent to busykidsplay@gmail.com but I never received it. I checked the spam folder also and nothing was in there. I tried this 3 times and still no email. 

  • Profile Image
    VincentJay
    Answered on March 08, 2020 at 12:44 AM

    The email you provided is associated with a deleted account. I activated the deleted account and it is now in good status.

    Please reset the password again by following this guide: https://www.jotform.com/help/489-How-to-reset-JotForm-account-password