My youtube videos aren't playing when I've put the shortcode on my wordpress website.

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    Asked on March 12, 2020 at 09:54 AM

    Can you help?

    password for protected page: pediatric

    Additionally, the submit button gets stuck on "please wait" - see screenshot. I've tried this on multiple devices and browsers with the same result.

    Lastly, you'll also see on the screen shot, the text next to the check box is not showing despite it showing on the form builder.

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    Answered on March 12, 2020 at 10:55 AM


    Thank you for reaching out to us. 

    I have tried to access the link that you have provided but it seems that it is password protected. I can see that your form is embedded on your website, and I checked the  standalone form and it's working fine on my end:

    May I ask if you have tried to embed the form using the iFrame code? If not, please try to re-embed the form using the iFrame codes, it could be that the form codes are having conflicts with other codes on your website.

    For your reference: Getting-the-Form-iFrame-Code

    Then let us know if the issue still persists.

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    Answered on March 12, 2020 at 11:29 AM
    Thanks for the quick response.
    I had put in the description that the password is: pediatric
    It seems to work on a mobile device but not a computer.
    Joshua Olive
    IT Director
    Pediatric Partners
    3401 PGA Blvd #300
    Palm Beach Gardens, FL 33410
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    Palm Beach Gardens: 3401 PGA Blvd │ Suite 300 │ Palm Beach Gardens, FL 33410
    Jupiter: 1025 Military Trail │ Suite 109 │ Jupiter, FL 33458
    Boca Raton: 5458 Town Center Road │ Suite 101 │ Boca Raton, FL 33486
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  • Profile Image
    Answered on March 12, 2020 at 12:13 PM

    Thanks for sharing the information.

    I've been testing your page and the videos on your form seem to be displaying without issues, here are some screenshots about my test:



    I'm using Chrome on Windows 10, may you please let us know the browser where you replicated the issue? 

    Also, kindly try using incognito mode, this loads a tab without adds-on so you can see if there is anything installed that causes the issue as you mentioned it worked on mobile. 

    Let us know how it goes.