My youtube videos aren't playing when I've put the shortcode on my wordpress website.

Can you help?

password for protected page: pediatric

Additionally, the submit button gets stuck on "please wait" - see screenshot. I've tried this on multiple devices and browsers with the same result.

Lastly, you'll also see on the screen shot, the text next to the check box is not showing despite it showing on the form builder.

Hi,

Thank you for reaching out to us. 

I have tried to access the link that you have provided but it seems that it is password protected. I can see that your form is embedded on your website, and I checked the  standalone form and it's working fine on my end: https://www.jotform.com/form/200702881961051

May I ask if you have tried to embed the form using the iFrame code? If not, please try to re-embed the form using the iFrame codes, it could be that the form codes are having conflicts with other codes on your website.

For your reference: Getting-the-Form-iFrame-Code

Then let us know if the issue still persists.

Thanks for the quick response.
I had put in the description that the password is: pediatric
It seems to work on a mobile device but not a computer.
Thanks,
Joshua Olive
IT Director
Pediatric Partners
3401 PGA Blvd #300
Palm Beach Gardens, FL 33410
tech@pediatricpartners.com
561.741.0000
[cid:image001.png@01D48168.013FD750] [cid:15E907F1-37E3-4B45-9AE0-9664BAE5DB21@lan]
Palm Beach Gardens: 3401 PGA Blvd │ Suite 300 │ Palm Beach Gardens, FL 33410
Jupiter: 1025 Military Trail │ Suite 109 │ Jupiter, FL 33458
Boca Raton: 5458 Town Center Road │ Suite 101 │ Boca Raton, FL 33486
This e-mail transmission, and any attachments, is intended only for the use of the individual or entity named above and may contain information that is confidential, privileged and exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of any of the information contained in this transmission is strictly prohibited. If you have received this e-mail in error, please notify the sender by e-mail reply. Thank you.
Please consider the environment before printing this e-mail.
...

Thanks for sharing the information.

I've been testing your page and the videos on your form seem to be displaying without issues, here are some screenshots about my test:

I'm using Chrome on Windows 10, may you please let us know the browser where you replicated the issue? 

Also, kindly try using incognito mode, this loads a tab without adds-on so you can see if there is anything installed that causes the issue as you mentioned it worked on mobile. 

Let us know how it goes.