Not getting emails when enabling PDF Attachment option

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laclinicasc
Asked on March 16, 2020 at 07:38 PM

When I enable this option, the notification emails stop working altogether

This is a re-post of a comment on How to Include Submissions as PDF Attachment in the Email Notifications
Mike
Answered on March 16, 2020 at 07:59 PM

When I test this on a cloned version of your form, it seems to be working properly.

When you enable the PDF Attachment option, please kindly make sure that the password meets the requirements:

If this does not help, please let us know if you are using our default sender, or a custom / SMTP sender.