JotForm User Guide / Form Emails /

How to Add a Custom Sender Address to an Email Alert

How to Add a Custom Sender Address to an Email Alert

You can have email notifications with a custom sender email address. This option sends the email alert on behalf of you but will still come from JotForm's mail servers. To begin, please follow the steps below:

1. In the Form Builder, click Settings in the top toolbar.

2. Click the Emails tab.

3. Hover your mouse on the notification email and click the Pencil Icon to edit:

4. Click the Advanced tab. Select Add new email address from the Sender Email dropdown.

5.  Choose Verified on Email Type and enter the email address you want to use. Click the Send Verification Code button.

6. You should receive an email from JotForm containing the verification code after that.

7. Copy the verification code and enter it in the box shown below the Send Verification Code button. Click the Add Email button afterward.'

8. After you add and before saving, you'll see a message telling you that your email address was successfully added:

9. Now, whenever you click the Sender Email from the Advanced Settings tab, you should see your custom email address as one of the options.

To update/delete custom Sender Emails, check this guide: How to Edit/Delete Sender Emails on SMTP Settings.

If you have your own SMTP server to send the email alert, you can check this other guide: How to setup SMTP on your Form.

Contact Support:
Our customer support team is available 24/7 and our average response time is between one to two hours.
Our team can be contacted via:
Contact JotForm Support:

Send Comment


  • htx8nxj

    I changed the sender email, verified it. When I submit a form, I'm not getting the autoreply. And when I test the auto reply it sends from the jotform email. How do I resolve?

  • AChisolm

    How can I add the sender to receive the form they are submitting? In the form, I added "Your Email", can I use this to send them a copy of the form?

  • leejohnsuter


    Is it possible to have customised email notifications best on the data completed i.e. if person completing the form selects Under-12's the notification goes to that coach and if they choose Under-11s it goes to a different coach?



  • Conframadespconvencao por tirem isto do meus formulario eu paGO EXIJO

  • rebtolk

    Hi I need help. I set this up properly, but I'm still not getting the emails. Nor is the person submitting. How can I fix this ASAP?

  • vgradvogados

    I am now arriving at this form service and I found it fantastic for the integrations.

    I currently use 123formbuilder. I am leaving this service after 4 years of use due to the lack of integration that I now need, however, an indispensable item is the sending of the form with the email address of the sender of the form itself. This 123formbuilder has, but it does not have the integrations that JotForm.

    I see that the comments on this integration are from 2017. Now in 2020 has this functionality been made available or is it necessary to hire a third-party service?

    Is it possible to make this configuration with Sendgrid?

  • sean.tunnicliffe

    I have followed the instructions above but have not received a verification code

  • TheSeas

    I am interested in attaching multiple recipients to my Jotform. At the moment I have the Free Jotform version. Which version (Bronze, Silver, or Gold) would allow multiple recipients to receive notifications that a form has been completed??

  • alhou1

    This is great - thank-you!

  • Louis Girdler

    This method seems a bit convoluted, but I'll give it a try.
    If a user logs in, why the necessity for a verification? I mean why bother?

    Thanks for the help. I'll give it a try.

  • paulwalshco

    I added my sender email and verified it with the code however I did not hit save (as we don't have to save anywhere else I assumed it was auto saving)

    Now I've got back in and the new verified email isn't showing in the drop down list and when I try to add it again it says it's already been verified.

    Is there anything else I can try to get the email back? Thanks :)

  • braultp

    Hi Is it possible to "hide" an e-mail address? Like we do when we use a 'bcc' in a messaging software?

  • WTAAWitz

    I entered the SMTP informations to send the autoresponder from my own email adress. But didn't work. What can I do???

  • cobaltwarrior

    I do not mind the via tag in gmail, however I would like to somehow make this seem like an organic referral email coming from my target's customer.

    I understand how to change the reply-to address to 1 static option, however I would like this to be dynamic and change with each submission automatically to the "From:"

    So is there a way to make the "From:" email somehow appear as the "Reply-to:" email address (even with via jotform) when the recipient receives this email in their inbox?

  • Redaktor

    Hi, I have problem with this option.

    In 4 step I couldn't choose "Add new email address"

    I can choose only e-mail from the list

  • sanlesslie

    Fantastic everything worked perfectly I love jotform

  • alexluiz

    como posso receber um novo código de validação?

  • ingram

    Why did this change? Before I had the email notification to put submission email address as the sender. Now it is "" meaning we can't just respond to the email but have to manually enter the submission email from the form. How do I change it? Adding a verified email for every submitter is not possible.

  • Birddogbuddy

    I've done this already. It was working until a few days ago. all of a sudden it stopped. I've followed the instructions above and it does not work. can someone help troubleshoot?

  • legacymarketingsystem

    thats not what was was asked..

    we ALL want the option of having the from be the email the user typed in to the form.. any one using a support desk software is having problems.. because all the emails goign to our suppor sdesk have the same email...

    i have set my support software to take the reply email (user filled) to make a custonmer but this isless tahn optimal for many reasons... when i reoly to the support ticket created by the jot for,, my email adreesses the customer as

    "" we have received.. etc..

    not the best way..

  • GAGbyme

    What is the difference between adding SMTP manually and verifying email?

  • John

    How can I send a notification to different people depending on what dropdown selection they choose.

    eg. if they select "East" it goes to east email, if they select "West" notification goes instead to wast email address.

  • rbegum

    how can i email to other person from jotforms?

  • swaldmann


    HOW can i setup the user email as a sender email?

    We work with Zendesk and now all emails are users have the same adress :-(((

  • enahs

    I agree with most others on this. I have clients who have 50-150 users in the company. We relied solely upon the "from" email address being the individual user. We take the JotForm notification and have it automatically inserted into our I.T. service request system. This would tie the ticket to the user. Now we cannot do this without manually entering every user and having every user forward us a validation code. We will likely use another form company or just host one ourselves unless this is changed.

  • youthencounter

    Any chance we could get an option to verify a domain with a cname or a meta tag so that we wouldn't need to verify each address on the domain?

  • vegasnight

    That is ridiculous. Now I have to contact all my clients and deal with this?

  • ramzi solo