Account Suspended -- Help Needed

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    Carly Schlinkert 
    Asked on March 24, 2020 at 03:40 PM

    Hello, my account was suspended. We were trying to utilize it for volunteer and donations. I'll happily comply to the terms, but need to get into the form to recreate them. Please advise. Thank you.

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    Amin_N
    Answered on March 24, 2020 at 04:02 PM

    Hi there, Carly!

    Thanks for reaching out to us!

    We sincerely apologize for the inconvenience you may have encountered.

    Upon checking, we've found that your email csc******ert@spudsoftware.com is associated to an active account.

    Could you please provide us with the email address registered with your suspended account so we can further assist you?

    We're patiently waiting for your response.

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    Carly Schlinkert 
    Answered on March 24, 2020 at 04:09 PM

    The suspended account is under zg****@spudsoftware.com

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    FelipeSantana
    Answered on March 24, 2020 at 04:45 PM

    Hello Carly,

    We do apologize for the inconvenience caused to you.

    Unfortunately, it seems that there is no active account under the email address z*****@sp*****tware.com and the account that is under the email address cs*******rt@spudsoftware.com is a guest account.

    Could you possibly provide us with the username of the account that you are suspended from?

    Once we find the account, we will be able to inform you why you have been suspended and provide you with the necessary steps to have your account reactivated.

    Please do get back to us so that we can investigate this matter further. We look forward to your response.

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    Carly Schlinkert 
    Answered on March 24, 2020 at 04:46 PM

    Yes, the username is clarashope.

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    BDAVID
    Answered on March 24, 2020 at 04:58 PM

    Hi, we have reactivated that account. We had to delete the following fields from this form:

    1585083243deleted.png

    This type of information can be collected only through Short Text Entry fields, but you must add two mandatory widgets:

    1) The E-signature widget: https://www.jotform.com/help/252-How-to-Add-a-Widget-to-Your-Form

    2) The Terms and Conditions widget, so the user agrees to provide the information: https://www.jotform.com/widgets/terms-and-condition

    Or the Short Scrollable Terms widget if you want to show the terms in the form: https://www.jotform.com/widgets/short-scrollable-terms

    Let us know if you need more help.