Is it possible to pause subscription?

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    Asked on March 26, 2020 at 01:10 PM

    Hi there! 

    I am located in Maryland and they have closed all nonessential businesses so unfortunately I am out of work. Is there any way I can defer my payment for this month?

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    Answered on March 26, 2020 at 02:04 PM

    Hi there, @hipictureperfect!

    Thanks for reaching out to us!

    Kindly be informed that we, unfortunately, do not have a way to pause or postpone any subscriptions.

    However, please note that you can always downgrade and get refunded, if your account meets refund policy and conditions, then upgrade again once you need to use our services.

    In order to cancel your subscription and downgrade back to free, please refer to this guide.

    For more information on how you can request a refund, please refer to this guide.

    Should you have any further inquiries, we will be more than happy to help.