Change Credit Card

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    Asked on March 30, 2020 at 12:26 AM

    I am trying to change the billing to a credit card, but when I click on "change card" it takes me to with no options. This seems like a glitch. Please let me know how I can change my billing card. 

    thank you!


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    Answered on March 30, 2020 at 08:00 AM

    Hello Brittany,

    You have been paying for the subscription on Jotform - Premium monthly via the PayPal payment method. That is why, when you click on the Change credit card option, it is taking you to PayPal. It is not a glitch.

    What you need to do is to update the credit card after logging into your PayPal account. Please check this related guide:,-remove,-or-change-a-credit-card-or-prepaid-card-faq1457 

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    Answered on March 30, 2020 at 12:29 PM
    Can I use a credit card instead of Paypal? I don’t want it to go through my
    paypal account anymore.
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    Answered on March 30, 2020 at 02:23 PM

    You can cancel your subscription on your PayPal account and we will downgrade your account back to the free account. Here's a guide:

    After that, you can upgrade your account using your Credit Card.

    Will that work for you? If yes, please proceed with canceling your subscription on your PayPal and let us know.