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Adrian YokleyAsked on April 4, 2020 at 7:04 PM
Hello,
I am the technology chair for Jack and Jill Los Angeles, user name JJLAFORMS. I am attempting to upgrade our account to Silver, but I don't remember what email address is on file to recover the password to upgrade. The last billing would have been last year, and charged to my MasterCard ending in 8759.
Any assistance you can provide is appreciated.
Thank you,
Adrian
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Ashwin JotForm SupportReplied on April 5, 2020 at 3:47 AM
Upon checking your account "JJLAFORMS", I found that your profile email address is jjla.vp.tp****@gmail.com
If you have access to above email address, you can reset your account password by clicking on the "Forgot Password" link which is in "Sign In" window. You may also like to take a look at the following guide which should help you: https://www.jotform.com/help/489-How-to-reset-JotForm-account-password
Hope this helps.
Do get back to us if you have any questions.