Gmail: When I mark the wrongly classed emails as "NOT SPAM", they do go back into the inbox but then shortly afterward revert back to the SPAM folder

Michael E Wright
Asked on April 24, 2020 at 11:13 PM

I've done all those steps and email from certain clients ALWAYS ends up in the SPAM folder. Seems like GMAIL filters work well except for the "NEVER SEND IT TO SPAM" filter...that just doesn't seem to work.
Also, if I mark the wrongly classed emails as "NOT SPAM", they do go back into the inbox but then shortly afterward revert to the SPAM folder. Is anyone else having this same issue?

This is a re-post of a comment on How to Prevent Emails from Landing in Gmail's Spam Folder
JotForm Support

Mianala
Answered on April 25, 2020 at 02:36 AM

Hello Michael,

You can set up Gmail to never send a mail from a specific email address to the Spam folder.

Here are the steps:

1 - Click on Settings

2 - Choose Filters and Blocked Addresses

3 - Create filters

4 - Enter the email address or any specific criteria

5 - Check never send it to Spam

6 - Finally, click on Create filter

I hope this answers your question. Let us know if you have more questions.
everybody2
Answered on April 25, 2020 at 02:52 AM

You must go to the settings section and modify the filters, right where it says "never send SPAM" and thus all emails will be in the main section of your tray.
Michael E Wright
Answered on April 25, 2020 at 01:28 PM

Ive done all that, it doesnt work. In addition, when I go to spam and mark as Not Spam, it goes into the In box for a short while then ends up back in spam. Gmail is broken...Sent from my mobile device. Please excuse any typos and brevity!
...
JotForm Support

jonathan
Answered on April 25, 2020 at 05:44 PM

We apologize for inconvenience. Can you please tell us also what is your JotForm account/username?

If you haven't registered yet, I recommend signing up here https://www.jotform.com/signup to create an account using your email account.

We will be able to help properly on the issue if you have an account.
Chirs
Answered on May 14, 2020 at 08:03 AM

We currently have the same issue. We have (1) email that always goes to spam, it shows up in the inbox then disappears to the spam folder. I have followed the steps to create a filter but it still goes to spam. Is there a fix available?
JotForm Support

Richie_P
Answered on May 14, 2020 at 09:01 AM

Hi cjanney@gmail.com, we will address your issue at this support ticket https://www.jotform.com/answers/2323430

Kindly follow the link.
Karen
Answered on May 19, 2020 at 02:49 PM

I am having the same issues
JotForm Support

Sam_G
Answered on May 19, 2020 at 04:07 PM

Hi Karen, we will address your issue at this support ticket https://www.jotform.com/answers/2333795

Kindly follow the link.

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