Not getting responses from survey submissions

  • Profile Image
    10001367
    Asked on May 04, 2020 at 09:46 PM

    How can I decide if I want to purchase your product if I cannot use it to try it from making the form to getting the survey responses???



    This is a re-post of a comment on How to Change the Email Address Used for Notification Email?

  • Profile Image
    Kenneth_C
    Answered on May 04, 2020 at 10:46 PM

    Thank you for reaching support,

    Apologies for the inconvenience, you mentioned that you are not getting the survey responses.

    Could you let us know what form you are referring to?

    Kindly make sure that the email address in the email settings is correct:

    Here is a Related Guide: https://www.jotform.com/help/41-How-to-Change-the-Email-Address-Used-for-Notification-Email

    We will be waiting for your response.

    Best.