edit credit card field in Square

zosianalytical
Asked on May 15, 2020 at 10:54 AM

I'm connected with Square, but the fields to enter credit card information are not editable in my form. I feel like I'm missing a step, but can't figure out where.

This is a re-post of a comment on How to Integrate Form with Square
Richie

Jotform Support

Answered on May 15, 2020 at 11:54 AM

To clarify, do you want to change your credit card field fonts or change the size of the input field?

We can try using custom CSS in changing your payment fields size/fonts.

https://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes

Looking forward for your response.
zosianalytical
Answered on May 15, 2020 at 12:28 PM

I want to be able to USE the fields. Right now they display, but they aren't fillable in my form.
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Anita_K
Answered on May 15, 2020 at 01:21 PM

Hi there,

I have checked your form and was able to fill out the credit card fields:

Make sure you are viewing the form in either preview or live mode and give it a go.

Let us know if the issue comes back.
zosianalytical
Answered on May 15, 2020 at 01:36 PM

Very strange - it still isn't allow me to enter information, and I have tried in Safari and Chrome.
Amin

Jotform Support

Answered on May 15, 2020 at 02:50 PM

Hi again, @zosianalytical!

We sincerely apologize for any inconvenience you may have encountered.

I've also made sure the credit card field is fillable as shown below:

Could you please provide us with a screenshot or screen recording of how the said field looks on your end so we can better assist you?

We're patiently waiting for your response.