Google Spreadsheet integration is not working

  • EGeisinger
    Asked on May 26, 2020 at 1:08 PM

     We had all responses from our form "SERVICE REQUEST" sending over to google sheets. We didn't change anything but it just stopped working. Please help!

    Jotform Thread 2347231 Screenshot
    Page URL: https://docs.google.com/spreadsheets/d/1tCgjIvZMI3x5Eo7imSzWguvWykCnGG_5isEQp7zrB8w/edit#gid=0
  • VincentJay
    Replied on May 26, 2020 at 2:27 PM

    Hi,

    Please try removing the integration and add it back again by following this guide: 

    https://www.jotform.com/help/228-How-to-Integrate-Forms-with-Google-Sheets

    Try it and let us know if you need further help. Thank you.

  • EGeisinger
    Replied on May 26, 2020 at 3:51 PM

    I did that twice already before I messaged you guys.

  • VincentJay
    Replied on May 26, 2020 at 4:57 PM

    Sorry for the inconvenience.

    Let me investigate this issue further and I will let you know on this thread once I have any updates.

  • VincentJay
    Replied on May 27, 2020 at 7:00 AM

    Hi,

    Just an update, we are now aware of the issue - Google Spreadsheet integration. Our developers are now checking it further. We will notify you immediately once we have any updates from the backend team.

    Thank you.

  • EGeisinger
    Replied on May 28, 2020 at 2:04 PM

    Hi, do you know when this will be fixed?

  • VincentJay
    Replied on May 28, 2020 at 3:09 PM

    Hi,

    Our developers already fixed the issue related to Google Spreadsheet integration. Could you please try re-integrating it again to your form and let us know if the issue still persists?

    Please remove it and add a new one again. Guide: https://www.jotform.com/help/228-How-to-Integrate-Forms-with-Google-Sheets

    Thank you.