Need the name to appear in my emails

I'm having a hard time to understand why my Covid-19 form when submitted is not showing a name but showing it from JotForm. My other forms seem to be working.

Hello,

Thank you for your message.

In this case, it is necessary just to change the sender name under the Email notification settings:

Complete guide: How-to-Edit-the-Email-Template-for-Notifications-and-Autoresponders.

If you need any further assistance, please let us know. We will be happy to help.