Is it possible to send us our account to log in?

  • Profile Image
    Valerie 
    Asked on June 02, 2020 at 07:36 AM

    Hello,


    I am Valerie from Zeit für Brot in Frankfurt.

    We already have an account here. But we don't have the password anymore. And the ones who have the login mail are not here anymore.

    Is it possible to send us a new mail account that we can login again?


    Thank u very much and have a nice day

    Valerie

  • Profile Image
    Welvin
    Answered on June 02, 2020 at 08:58 AM

    Hello Valerie,

    What is the registered email address of the account? You can reset it if you still remember the email address.

    Guide to reset: https://www.jotform.com/help/489-How-to-reset-JotForm-account-password.

    I found at least two accounts registered under the domain zeitfuerbrot.com. They are all active I believe. The other account was downgraded per request through our support email. 

    You may want to ask your colleagues about it.

    Thanks

  • Profile Image
    Valerie 
    Answered on June 02, 2020 at 10:28 AM
    Hey thanks for answering. The mail addresses which are registered are not
    being used anymore. Is it possible to register with a new one?
    Am Di., 2. Juni 2020 um 14:58 Uhr schrieb Jotform :
    ...
  • Profile Image
    BJoanna
    Answered on June 02, 2020 at 11:19 AM

    The account email address can be changed on the Profile page. You will need to log in to the account to change it. If the email addresses are disabled, you can ask your IT department to activate them. You can then reset the password, log in and update the account email address.

  • Profile Image
    Valerie 
    Answered on June 03, 2020 at 06:28 AM
    It is not possible to change the password. The login email should have been
    ts@zeitfuerbrot.com but I dont get the new login dates
    Am Di., 2. Juni 2020 um 17:19 Uhr schrieb Jotform :
    ...
  • Profile Image
    Vanessa_T
    Answered on June 03, 2020 at 09:04 AM

    Unfortunately, I could not find an account with the email ts@zeitfuerbrot.com

    We may be able to grant you access to the account, if you can provide proof that you are authorized to take over of the account.

    Kindly provide the following for us to review:

    1. Name on the card

    2. Last 4 digits of the card

    3. Type of card

    4. Expiry date

    5. Last transaction date

    6. Last transaction amount

    7. Email address associated with the card

    8. Username / email address associated with the Jotform account