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LittziEyeCareAsked on June 3, 2020 at 4:41 PM
I can no longer see the signature and form looks different and now prints on 2 pages instead of three.
how do I unencrpt the forms?
Is this what is causing the problem?
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MikeReplied on June 3, 2020 at 10:10 PM
Can you please tell us how do you print the submissions?
The form encryption can be disabled via the form settings:
Note that you can enable the HIPAA compliance mode for your account, please see:
How to upgrade to HIPAA Compliance
In the HIPAA mode, the data is encrypted automatically in a more convenient way, so you do not have to deal with the encryption keys.