I added encrytion and now my forms look different

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    Asked on June 03, 2020 at 04:41 PM

    I can no longer see the signature and form looks different and now prints on 2 pages instead of three.

    how do I unencrpt the forms?

    Is this what is causing the problem?

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  • Profile Image
    Answered on June 03, 2020 at 10:10 PM

    Can you please tell us how do you print the submissions?

    The form encryption can be disabled via the form settings:

    Note that you can enable the HIPAA compliance mode for your account, please see:

    How to upgrade to HIPAA Compliance

    In the HIPAA mode, the data is encrypted automatically in a more convenient way, so you do not have to deal with the encryption keys.