Regarding Billing

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    Faiyaz Khalid
    Asked on June 04, 2020 at 02:51 AM

    I am unable to add new credit card in my billing option. Kindly reset my previous credit card option.

    Thanks

  • Profile Image
    Richie_P
    Answered on June 04, 2020 at 06:43 AM

    I have checked your account subscription and it seems you have tried to renew your subscription however we did not receive the payments.

    You may try updating your billing info in your billing page.

    Here is a guide:https://www.jotform.com/help/330-How-to-Change-Billing-Credit-Card

    Please give it a try and let us know if the issue still remains.