Emails not consistently sending

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    Asked on June 04, 2020 at 11:34 AM

    Hi, We are using jotforms for our manufacturing leaders to submit requests for new jobs to be bid on. I have it set up so that the submitter gets a confirmation email when they submit. I am hearing from my leaders that they are not receiving an email every time a submission comes through. Only some of the time. 

    I am also experienceing this with a form used for Team Members to submit for time off. I will get an email here or there but not every time. 


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    Answered on June 04, 2020 at 01:05 PM

    Thank you for contacting us. We have checked the mail logs, and the notifications are being sent to the specified recipient:


    Could you please get the IDs of the submissions where the notification failed? We will check the mail logs for those.

    In regards to the Autoresponders, must of them are set up to be sent a a later time: