It shows error on page

May I ask you more ? Due to I set form to users can download their form after submitted, but there's a problem when they downloaded it by mobile phone it show error on page. What can I do for fix it to allow they dowmload the form?
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When clicked download submission, it indicated error below.
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Can you please try to uncheck the following boxes in your account:

Then please test again.

If the issue still persists, please try to upload your screenshots again, since we are not able to see the screenshots from your last post.

In order to upload the screenshots in this ticket, you can follow this guide:

https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

Let us know if you need any further assistance.