Password not working on website

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    Jim Ledbetter 
    Asked on June 05, 2020 at 08:49 AM

    I am signed into the app on my iPad and it works fine. When trying to sign in on the web the system is not accepting my password. I have double an triple checked the password on my iPad and am sure it is right. Seems like a glitch, please help

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    Answered on June 05, 2020 at 09:43 AM

    Hello Jim - I have tried flushing the login attempts on your account. Please try clearing your browser's cache then login again using the same credentials.

    If it still persists, I suggest resetting the password by following this guide: How-to-reset-JotForm-account-password.