Downloading forms

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    Asked on June 05, 2020 at 10:12 PM


    We're using the online free forms for our intake of new clients.

    We have recently experienced that not all fields are downloaded when we try to download the form. Fields such as emergency contact details and occupation seem to be the problem

    Could you please explain.

    Thanks & best regards,


    Natural Wellness Albert Park

  • Profile Image
    Answered on June 06, 2020 at 12:29 AM

    Can you please confirm how are you downloading the form, in what page? In what format, PDF, Excel, CSV?

    Kindly share a sample submission ID so we can compare the data directly.


    Please also share a screenshot so we can be of the same page.

    How-to-Post-Screenshots-to-Our-Support-System (Note: Email Attachment Is Not Supported)