How to process payments with Paypal?

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    Asked on June 06, 2020 at 11:43 AM

    I selected "submit and edit later" under settings.

    Will this effect when the payment comes through to my paypal?

    Also, I did click on "completed payment / incomplete payment" in the submission view section.

    Please help.  Our event is tomorrow and know of the payments have came through my paypal account yet it has been serveral days.

    Thank you for your help in advance.

  • Profile Image
    Answered on June 06, 2020 at 03:24 PM

    The Continue Forms Later is for saving partially completed form to continue later, and it is not related to how Paypal works in the form.

    The incomplete payment means the user did not manage to complete the payment through the Paypal payment page. It is either they abandon the payment page or their payment have failed. However, if you can confirm that the payment is received on your Paypal account, but the submission of that person sits on the incomplete payment page then there is a problem.

    To know more about incomplete payment, please check the following guides:

    Manually completing payment in the incomplete payment page will not charge the user. That will only add the information in the main grid. Only mark it as completed if you can confirm that the payment is sent on your Paypal account.

    Note that complete or successful payments should display the Payer Info similar to this:

    Manually completed submissions will not display the Payer Info.


  • Profile Image
    Answered on June 06, 2020 at 10:21 PM

    Thank you. I understand now the Incomplete payment.  

    For the payments I have received with the Payer info displayed at the bottom of the form do you know why they are not in my paypal account? Could there be something else I'm missing? 

  • Profile Image
    Answered on June 07, 2020 at 05:08 AM

    Hi @sunrisefarmsinc

    Form submission information is not sent to PayPal when the payment is submitted. It only generates an order.

    Please let us know if you have any other questions.

  • Profile Image
    Answered on June 08, 2020 at 10:21 AM

    Found the problem.  Thank you for your help.

    The email for paypal that was used in setup on the form has a typo in it.  Now the problem begins! UGH