I cannot download my submitted forms into PDF's

  • Profile Image
    kchudoba
    Asked on June 10, 2020 at 08:52 AM

    I want to download all the submitted forms I have into PDF's for our records, however the site will not download them. 

    HELP>

    Screenshot
  • Profile Image
    Sam_G
    Answered on June 10, 2020 at 10:11 AM

    Hi Kchudoba,

    Thank you for contacting Support.

    We're sorry for the inconvenience.

    I tried it on my end and it's working as expected.

    15917982036.10 pdf download.pngKindly try using a different browser or incognito mode.

    I have cleared your form cache from our server. Let us know if the issue still persists.


  • Profile Image
    kchudoba
    Answered on June 10, 2020 at 03:28 PM
    So I tried a different browser and it still doesn't work. I tried
    downloading them all, it gave me link, but there are no files. see it is 0
    MB?
    [image: not working.JPG]
    Kate Chudoba
    Marketing Communications Manager
    WNY United Against Drug & Alcohol Abuse, Inc.
    716-821-7722 x 314


    ...
  • Profile Image
    Mike
    Answered on June 10, 2020 at 06:53 PM

    The original PDF file is somehow missing in the form. Please try reuploading the PDF to your form:

    Then, check again if you can download the filled PDF files.