Wrong account upgraded. Requesting for a refund.

  • Profile Image
    lisanicolschnurr
    Asked on June 10, 2020 at 06:32 PM

    - my account with all of my forms / lisanicolschnurr@gmail.com was supposed to be upgraded.


    -instead my second email was used for an upgrade /hello@thegoodgut.co


    I need to either merge these two accounts or ensure that the first account is upgraded and the forms are saved.

    thanks

  • Profile Image
    Jed_C
    Answered on June 10, 2020 at 10:58 PM

    I was able to locate the payment. Can you please login using Schnurr username and send us another cancellation request. This is just to make sure that the account owner is the one requesting the refund.

    Looking forward for your response. 

  • Profile Image
    lisanicolschnurr
    Answered on June 14, 2020 at 10:28 PM
    Contact you how? Im in the account and there is no way to contact you.
    Pls send me the link to do so [?????]
    ...
  • Profile Image
    Sonnyfer
    Answered on June 15, 2020 at 03:51 AM

    Hi there - I can see that your account Schnurr | he**o@th**oodgut.co is currently on the Silver plan with no forms in it.

    If you wish to cancel its subscription and request a refund, we need to verify that you're the account owner. Thus, please log in to your account/username Schnurr, create a new ticket to make such request, or simply log in to the said account and reply on this ticket.