payments limit for the Silver plan and fees for paypal

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    Asked on June 11, 2020 at 11:17 AM


    wondering how exactly the 1000 free payments allows on my account (silver)

    Does this mean that we still have to pay some fee? for example the new pay pall business or normal pay pal, if i add this purchase order to my form, will i be able to accept 1000 payments without being charged any percentage or fee? could someone clarify this issue, thank you!

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    Answered on June 11, 2020 at 12:07 PM

    Hello @fruitsexpressltd,

    Thank you for contacting our support team.

    The Silver subscription does allow you to receive 1,000 payments per month. If you exceed the limits, then you will be notified and your forms will be disabled.

    Jotform will not charge you any additional fees for going over your account limits. We will also not charge you any extra fees for utilizing our widgets and integrations. With Jotform, you only pay for your subscription, and everything is already included.

    You can find more information about your usage limits by visiting the Usage page in your account settings. I will also provide you with a very helpful user guide to assist you with your usage limits: Understanding-Your-Account-Usage-and-Limits

    However, when you utilize PayPal, it is possible that they may charge you fees for your transactions. You can reach PayPal support and inquire about their fees.