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RCCAmarilloAsked on June 11, 2020 at 3:28 PM
I go to Jotform.com and select "login". When I login to my account, trendmicro tells me that a threat was blocked. I am attaching the export file of the threat. This is consistent everytime I log in. What is going on and how can we fix this?
I can send you the webthreat.CSV file if you give me a way to do that.
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jonathanReplied on June 11, 2020 at 5:59 PM
We apologize for inconvenience. I also checked the JotForm login page in Trend Micro site safety check website and the result shows it is safe.
https://global.sitesafety.trendmicro.com/result.php
Can you please share to us the URL link you were having the issue. We can check also.
Let us know if issue persist.
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RCCAmarilloReplied on June 12, 2020 at 2:46 PM
I get the jotform.com/login ok but once I login I get this message back from trend micro
www.jotform.com/API/user/bounced?email=contact%40redeemerchristianchurch.com
web threat blocked phishing
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enterprisesupportteamReplied on June 12, 2020 at 4:42 PM
Hello @RCCAmarillo,
Our apologies for the inconvenience that you have experienced.
It seems that the link you are sharing with us is a URL that does not exist. When I click on the link it takes me to a blank page with a 404 error message. May we know where you have generated this URL from?
Also, could you kindly share with us a screenshot of the unsafe report you are generating from TrendMicro? You can use this user guide to assist you in sharing screenshots with us: How-to-Post-Screenshots-to-Our-Support-Forum
I have also run some tests on the /login page, the /myforms page, and also the link you shared with us and it seems to me that they all return a 'Safe' report.