Square payments will not connect

  • Profile Image
    paddockpix
    Asked on June 13, 2020 at 05:20 AM

    Hi,

    I am moving payments from PayPal (Business) to Square and have opened a Square account but my Jotform will not connect.

    I click 'Connect with Square' and login, it says login in successful and returns to the integration menu, but down the bottom it says "Please authenticate using the "Square Connect" button".

    Please advise.

    Regards,

    Dave Wain

    Paddock Pix

  • Profile Image
    JohnRex
    Answered on June 13, 2020 at 08:30 AM

    It looks like a cache issue with our browser. Please try logging in to an incognito tab, then connect the Square field to your Square account there.

    Once you see it's connected, click CONTINUE to save the connection.

    Also, I can see that the MODE is set to 'TEST MODE'. If you're using a live Square account, please set it to "LIVE MODE".

    Please try that and let us know how it goes.

  • Profile Image
    paddockpix
    Answered on June 13, 2020 at 09:28 AM
    Hi JohnRex,

    Have tried ‘TEST MODE’ and ‘LIVE MODE’ both have same outcome.
    Just tried from an incognito session and still the same outcome.

    Next?


    Happy Snapping,

    Dave Wain
    Paddock Pix




    ...
  • Profile Image
    ashwin_d
    Answered on June 13, 2020 at 01:19 PM

    I am not sure why you are not able to connect Square payment tool with your Square account. I cloned your form, and I am able to integrate it with successfully with Square account. Please check the screenshot below:

    1592068542square.png

    When you try to authenticate, do you see any error message? If there is no error message, I would suggest you to please try again to integrate and share then share the browser console logs. The following guide should help you how to check browser console: https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers 

    We will wait for your response.

  • Profile Image
    paddockpix
    Answered on June 13, 2020 at 09:28 PM
    Hi Support,

    There is no error message displayed. In fact it reports “Successfully logged In”.
    (I don’t understand how you can test my account?!?!)

    I have been using Chrome up until now, and have tried Firefox with the same result.
    Here is the log entries from Firefox

    My wife setup a Square account at the same time and it connected first on her attempt. ☹

    Regards,

    Dave

    ...
  • Profile Image
    roneet
    Answered on June 13, 2020 at 10:15 PM

    1. Could you please clone the form and then try connecting to the Square account?

    2. You can try using a different network connection.

    3. You may try connecting in a different device like phone or the device in which your wife connected the account.

    Let us know how it goes.

    Thanks.