Form disabled after removing submissions

  • Profile Image
    karbur
    Asked on June 15, 2020 at 08:04 AM

    Hello, 

    We have deleted all the files in the inbox and it still says it's over capacity and the forms don't work. Is it possible to have a look?

  • Profile Image
    Bojan_J
    Answered on June 15, 2020 at 09:34 AM

    Greetings and thank you for your message.

    I have checked your form, and it looks like the files are still in the trash folder. To free the space, you need to empty them from the trash as well:

    If the problem is not resolved after emptying the trash, please try to empty the form cache from the account settings:

    If you are still having a problem, please let us know, and we will take the next steps. 

    Thank you for your cooperation.