Form disabled after removing submissions

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    Asked on June 15, 2020 at 08:04 AM


    We have deleted all the files in the inbox and it still says it's over capacity and the forms don't work. Is it possible to have a look?

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    Answered on June 15, 2020 at 09:34 AM

    Greetings and thank you for your message.

    I have checked your form, and it looks like the files are still in the trash folder. To free the space, you need to empty them from the trash as well:

    If the problem is not resolved after emptying the trash, please try to empty the form cache from the account settings:

    If you are still having a problem, please let us know, and we will take the next steps. 

    Thank you for your cooperation.