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libertyexpressAsked on June 15, 2020 at 2:49 PM
Hello
All day today emails are being received with a link instead of a PDF.
Can you check?
Thanks
Alejandro
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David JotForm Support ManagerReplied on June 15, 2020 at 5:51 PM
Thank you for contacting us. That happens when the PDF file size is greater than 5MB, since 5MB is the limit for attachments. So, the link to the PDF is included for users to download the PDF report.
Let us know if you have more questions, we will be glad to assist you.
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libertyexpressReplied on June 15, 2020 at 7:31 PM
Hy BDavid,
This happens randomly from time to time.
Our PDF's are 54kb. We generate several dozens per day and from time to time it starts creating links instead of attaching the actual file.
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Sonnyfer JotForm SupportReplied on June 15, 2020 at 11:03 PM
Hi Alejandro - Apologies for the inconvenience.
I checked your account and you seem to have more than 30 forms in it. Could you please share the form name/URL you're encountering the issue so we can check?
Guide: Where-to-Find-My-Form-URL
Looking forward to your reply.
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Sonnyfer JotForm SupportReplied on June 15, 2020 at 11:05 PM
Alternatively, you can share with us the submissions IDs which you believe has less than 5mb attachment (includes PDF submission copy and uploaded files).
Guide: Where-to-Find-the-Submission-ID
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libertyexpressReplied on June 18, 2020 at 9:15 AM
Here are 3 submissions:
4680517134721457212
4680456314729395576
4680582100325011042
Thanks.
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Jed_CReplied on June 18, 2020 at 10:00 AM
I just tested your form and I was able to get the PDF attachment. Can you please confirm if you ares till able to to replicate this issue from your end?
Looking forward for your response.