PDF are not being attached in the email notifications.

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    libertyexpress
    Asked on June 15, 2020 at 02:49 PM

    Hello

    All day today emails are being received with a link instead of a PDF.

    Can you check?

     

    Thanks

     

    Alejandro

    Screenshot
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    BDAVID
    Answered on June 15, 2020 at 05:51 PM

    Thank you for contacting us. That happens when the PDF file size is greater than 5MB, since 5MB is the limit for attachments. So, the link to the PDF is included for users to download the PDF report.

    Let us know if you have more questions, we will be glad to assist you.

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    libertyexpress
    Answered on June 15, 2020 at 07:31 PM

    Hy BDavid,

    This happens randomly from time to time.

    Our PDF's are 54kb. We generate several dozens per day and from time to time it starts creating links instead of attaching the actual file.

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    Sonnyfer
    Answered on June 15, 2020 at 11:03 PM

    Hi Alejandro - Apologies for the inconvenience.

    I checked your account and you seem to have more than 30 forms in it. Could you please share the form name/URL you're encountering the issue so we can check?

    Guide: Where-to-Find-My-Form-URL 

    Looking forward to your reply.


  • Profile Image
    Sonnyfer
    Answered on June 15, 2020 at 11:05 PM

    Alternatively, you can share with us the submissions IDs which you believe has less than 5mb attachment (includes PDF submission copy and uploaded files).

    Guide: Where-to-Find-the-Submission-ID 


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    libertyexpress
    Answered on June 18, 2020 at 09:15 AM

    Here are 3 submissions:

    4680517134721457212

    4680456314729395576

    4680582100325011042


    Thanks.

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    Jed_C
    Answered on June 18, 2020 at 10:00 AM

    I just tested your form and I was able to get the PDF attachment. Can you please confirm if you ares till able to to replicate this issue from your end?

    1592488808pdf_attachment.png

    Looking forward for your response.