Retrieve data from an expired form that was submitted

Suki Lin
Asked on June 16, 2020 at 07:10 AM

Hi there. May I know if there's any means to retrieve the data from a disabled form? I urgently need to know the participant's input but the form was disabled when she submitted. Please help, many thanks.

This is a re-post of a comment on How to Enable or Disable a Form
Sam

Jotform Support

Answered on June 16, 2020 at 08:44 AM

Hi Suki,

Thank you for contacting Support.

You may still be able to retrieve the submissions of a disabled form.

You can go to your form > Submissions

Related guide:https://www.jotform.com/help/269-How-to-View-Form-Submissions

I hope this helps.

Let us know if you need further assistance.
Suki Lin
Answered on June 16, 2020 at 09:28 AM

Hi Jotform team,
Thanks for your prompt reply. But the participant late submitted the form, when she pressed ‘submit’, the page shows ‘disabled’. I think it’s because the form has been expired according to the time we set. For this case, is it possible to retrieve her submission? Do you have the data in your back end?
Thanks a lot.
Suki
Sent from my iPhone
...
Sam

Jotform Support

Answered on June 16, 2020 at 10:52 AM

Hi Suki,

Unfortunately, once a form is disabled, it won't be able to receive the submissions.

If a form has no submission, then we don't have a copy of the details on our end.

I hope this helps.

Let us know if you need further assistance.