Can I reset monthly submissions count?

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    prosport_tkd
    Asked on June 16, 2020 at 09:41 PM

    Hi, can I know is there any possibilities we can delete monthly submission count for free version as I saw my monthly submission is only 100. But when I submit using preview form, it does count and I cannot reset it if I want to publish. 

    Is there any possibility to reset those monthly submission count?

    Thanks.

    Screenshot
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    Patrick_R
    Answered on June 17, 2020 at 12:28 AM

    Hi! The Monthly Submissions count is limited to 100 entries/month for FREE accounts. This is the number of submissions you can receive on a monthly basis. The count covers the calendar date which means 1st day to last day of the month. There is no way to manually reset it; it resets automatically at the beginning of each month.

    To understand in detail how the account limits work, please read this article: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits

    For further queries, feel free to write back to us.

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    prosport_tkd
    Answered on June 17, 2020 at 12:46 AM

    But I only testing it using preview form. I am not allowed yet to my users

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    Patrick_R
    Answered on June 17, 2020 at 02:08 AM

    Hello! Test submissions that you made from the Preview mode are no longer being counted in your Submission count (screenshot attached for your reference). You can check the same by visiting this link: https://www.jotform.com/myaccount/usage

    1592374111chrome-capture (72).jpg

    If there is anything else that we could assist you with, let us know.