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prosport_tkdAsked on June 16, 2020 at 9:41 PM
Hi, can I know is there any possibilities we can delete monthly submission count for free version as I saw my monthly submission is only 100. But when I submit using preview form, it does count and I cannot reset it if I want to publish.
Is there any possibility to reset those monthly submission count?
Thanks.
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Patrick_RReplied on June 17, 2020 at 12:28 AM
Hi! The Monthly Submissions count is limited to 100 entries/month for FREE accounts. This is the number of submissions you can receive on a monthly basis. The count covers the calendar date which means 1st day to last day of the month. There is no way to manually reset it; it resets automatically at the beginning of each month.
To understand in detail how the account limits work, please read this article: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits
For further queries, feel free to write back to us.
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prosport_tkdReplied on June 17, 2020 at 12:46 AM
But I only testing it using preview form. I am not allowed yet to my users
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Patrick_RReplied on June 17, 2020 at 2:08 AM
Hello! Test submissions that you made from the Preview mode are no longer being counted in your Submission count (screenshot attached for your reference). You can check the same by visiting this link: https://www.jotform.com/myaccount/usage
If there is anything else that we could assist you with, let us know.