I am getting an error message with the SMS Widget

  • Profile Image
    Asked on June 17, 2020 at 01:09 PM

    Here is the site with the form www.flagshiplegacy.com I added the correct SID and Key code from my twillio acct and when we go to confirm the mobile # it gives an error? I spoke with twillo and its not their side they said its something not set up right in jotforms? Can you help asap? We are going to start running ads to this site on friday and have to get this working. 


    Chris Banner 


  • Profile Image
    Answered on June 17, 2020 at 02:16 PM

    We do apologize for the inconvenience.

    Can you please share to us the console logs when you try to input your number in the Twilio widget?

    To get the console logs, you can follow this guide:https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers

    Looking forward for your response.