I am not able to delete the blank pages from my PDF template

  • Profile Image
    channingadmissions
    Asked on June 19, 2020 at 01:45 PM

    Hi

    Can you help?

    I just cannot work out how to delete two blank pages from a pdf of a submission.

    Can only see how to +add a page, not delete it.

    Grateful for any pointers.

    Thanks

    Maureen



    This is a re-post of a comment on How to Customize PDF Submissions Report

  • Profile Image
    VincentJay
    Answered on June 19, 2020 at 02:27 PM

    You can find the Delete or Trashcan button in the middle of the blank page. Please follow this screencast guide:

    1592591165hjrcc.gif

    I hope this information helps.


  • Profile Image
    channingadmissions
    Answered on June 20, 2020 at 06:45 AM

    Thanks for quick reply

    However, whatever I do in pdf editor neither the trash can or the delete button does not appear beside the black pages to allow me to delete them  Any reasons why that is?

    If I cant delete them I get 2 extra blank pages every time a print a submission

  • Profile Image
    Flavio_A
    Answered on June 20, 2020 at 07:42 AM

    Hi Maureen

    Would you please specify the form you are having this problem with, as well as the browser you are using?

    We will be waiting for your response.

  • Profile Image
    channingadmissions
    Answered on June 20, 2020 at 08:20 AM

    It is '11+ Application Form - Entry 2021'

    Browser = Chrome

    Want to delete pages 4 & 5.

    Thanks

    Maureen

  • Profile Image
    Kenneth_C
    Answered on June 20, 2020 at 12:09 PM

    Hi there,

    I am not able to replicate the issue on my cloned form:

    1592669173g1.png

    Can you send us a screenshot of your attempt so we can have a better view?

    Here is how: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Awaiting your response.

    Best.

  • Profile Image
    channingadmissions
    Answered on June 20, 2020 at 03:26 PM

    1592681133Screen Shot pages 3-5.png


    Here is screen shot. Had to zoom out to get shot of both pages I want to delete. You can see there are no Bin icons displayed. Whatever I do I cannot get them to display?

    Also here is the URL if thats any help

    https://eu.jotform.com/pdf-editor/81352414186353


    Thanks

    M

  • Profile Image
    Flavio_A
    Answered on June 20, 2020 at 05:00 PM

    Hi Maureen

    Thank you for the additional information. I was able to confirm the issue on your PDF document. The template you are using has two extra blank pages at the end and they are not removable. 

    Have you already tried to create a new PDF template? You will only have to click on +New PDF, as shown below:

    1592686704Captura de Tela 2020-06-20 à

    Please have a look and let us know if you need further assistance.

  • Profile Image
    channingadmissions
    Answered on June 21, 2020 at 02:43 AM

    Hooray!

    Creating new pdf worked. Thanks for simple solution.

    Best wishes

    Maureen