Am I suspended forever?

  • Profile Image
    Holly 
    Asked on June 19, 2020 at 07:10 PM

    My account was suspended due to suspected phishing. I had an encrypted credit card authorization form for clients to fill out  to pay for their orders. If my account can never be reinstated, could I at least be emailed the contents of my main form because I don't have that text saved anywhere and really need it please. 

  • Profile Image
    Holly 
    Answered on June 19, 2020 at 07:18 PM

    Ok I looked through the forums and I just need to delete the form that collects the credit card info. That is fine, could someone please delete it so I can have my account reinstated please thank you

  • Profile Image
    Kevin_G
    Answered on June 19, 2020 at 08:24 PM

    I can see you have another ticket for this same matter, here is the link: https://www.jotform.com/answers/2400934 

    In order to avoid confusion, we will continue assisting you on that ticket. 

    Thanks.