Square: Why isn't allowing middle initial in the name field?

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    jaspreet.kaur.pmp
    Asked on June 21, 2020 at 12:13 PM

    Hello I had two incidents that happened recently. One of my customer is trying to make a payment but his card got denied because there is no middle initial listed on there. How do I fix that?

     

    Second, for some reason all the pictures I had input for the product disappeared. Is there a reason this happened? however they came back after a day later....
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    Kevin_G
    Answered on June 21, 2020 at 03:36 PM

    I have checked your form and the payment field is set to test mode, first off, I would recommend you to switch to live mode in order to process live payments: 

    15927676012020-06-21_13h26_15.png

    Also, the middle initial or name is not required, the user may enter only first and last name. Now, if you're getting a specific error, please share us a screenshot about it, so we can investigate this further, since attachments via email replies are not supported on this system, you may upload your images following this guide: How to Post Screenshots to Our Support Forum

    Regarding your second question, this was moved to a different ticket in order to assist you better, we will continue assisting you here: https://www.jotform.com/answers/2402673 

    Thanks.