Locked Out

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    Jeremy Bright 
    Asked on June 25, 2020 at 04:02 AM

    I messaged you about your system logging me out too infrequently.  Someone messaged back that they had done something to fix it - but then I got logged out.  When I logged back in, it said I had 5 failed attempts at my password and had been locked out (I had NOT entered the password incorrectly - even once - much less 5 times).  I've tried to reset my password twice, and I continue to get the same message that I've been locked because of 5 failed attempts.  Can you please resolve this?!

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    BJoanna
    Answered on June 25, 2020 at 05:34 AM

    I checked and your account ripplephx is active. I flushed your login attempts. Please try to log in again. If you forgot the password, you can reset it. 

    How to reset Jotform account password