Downgrade subscription

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    lovecraftathens
    Asked on June 25, 2020 at 04:26 PM
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    VincentJay
    Answered on June 25, 2020 at 05:38 PM

    Hi,

    I checked your account and you're using PayPal as your payment method. You need to cancel the subscription on your PayPal account by following this guide: https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

    After that, you need to let us know when you're done so we can request for a refund. 

    We'll wait for your response. Thank you.