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acarlson4040Asked on June 26, 2020 at 1:32 PM
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Sam_GReplied on June 26, 2020 at 3:17 PM
Hi Acarlson4040,
Thank you for contacting Support.
I have checked your account and it's showing that you are under the free plan.
May we ask which plan you upgraded to and what was the method of payment?
We will wait for your response.
Related guide: https://www.jotform.com/help/331-How-to-Upgrade-My-Account